We're in the process of migrating groups of customers to our new website so access to your online account won't be available until the end of 2023. You’ll continue to receive your bill every month by email and we’ve explained how you can pay it and get copies of your current and historic statements below.
If you’ve got any other questions please contact us via one of the methods available on our Contact Us page and we’ll be happy to help.
You won’t need to do anything to get your account migrated. We’ll contact you with any next steps once your new account is ready.
During the transition to our new website we’ll continue to email and post your OVO statements to you every month. If you need copies of historic statements you can request them by calling us on 0330 303 5063 (Monday to Friday from 9am till 5pm).